Refund policy

30-Day Return Policy
At Lesvorace, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy. 

1. Eligibility Window
You have 30 days from the date your package is physically delivered to request a return.

2. Item Condition Requirements
To be eligible for a return:
• The item must be unused, unwashed, and in the same condition that you received it.
• Items must be returned in their original packaging with all tags attached.
• Proof of purchase (such as your Shopify order number or receipt) is required.

3. How to Initiate a Return
Step 1: Contact our customer support team via email at support@lesvorace.com
Step 2: Once approved, our team will provide you with clear return instructions and the authorized return facility address.
Step 3: Ship the item back using a trackable shipping service. (Do not send items back without contacting us first).

4. Return Shipping Costs & Restocking Fees
• Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or incorrect due to our error, please contact us immediately. We will provide a prepaid return label at no cost to you.
• Customer Preference / Change of Mind: If you are returning an item due to buyer's remorse or change of mind, you will be responsible for paying the direct cost of return shipping.
• Restocking Fees: We charge $0 restocking fees.

5. Refunds & Processing Time
Once your return is received and inspected, we will send you an email notification confirming receipt and whether the refund has been approved. If approved, your refund will be automatically processed back to your original payment method within 3 to 5 business days.

6. Contact Customer Support
For any questions regarding returns or refunds, please reach out to us:
• Email: support@lesvorace.com
• Phone: +1 (639) 365-0001
• Physical Business Address: 97 Cambridge Ave, Regina, SK S4N 5N6, Canada
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST